Terms and conditions

Pricing

All pricing listed is charged in South African Rand(ZAR).

We will make every effort to ensure that our prices are current and up to date. We reserve the right to change our pricing without notice. All orders processed will be granted at the purchase price listed at time of purchase.

 

Processing of orders

 

Once you have added your products to your cart, checked it out and completed payment via our secure payment gateway ie PAYFAST, we will wait for Payfast to clear your payment. Once we receive confirmation from Payfast we will begin processing your order. You also have the option available to do a direct bank transfer, order will be processed once payment reflects on our bank account, note that this time period can vary depending from which bank payment is done from, also include order number as reference. The product will be packaged and sent via courier. Tracking number will also be emailed to you. Orders are processed at 11am every day from Monday to Friday. Orders that are received after 11am on Friday to Sunday will be processed at 11am on the Monday thereafter. Orders that are received on public holidays will be processed the next business day. Please feel free to email us at info@starlightkids.co.za if you have any queries.

Products and Availability

Starlight Kids Boutique will make every effort to ensure our products are described and illustrated accurately on our website and will provide the most accurate images to reflect the true colours of your item purchased. Starlight Kids Boutique will do our best to keep our website up to date regarding our stock availability. If a particular product or size you would like is unavailable or sold out, please email us at info@starlightkids.co.za and we will advise you accordingly.

Postage and Delivery

Starlight Kids Boutique offers you a smooth and reliable shopping experience with secure payment and delivery methods.Courier cost are free for all orders over R500 and for all orders under R500 courier cost is R65. We include online tracking and signature on delivery with courier enabling you to view your order’s progress online until it reaches you. If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, additional postage charges will be incurred to resend the parcel to the correct address. Dispatch times may vary according to availability, delivery location, generally for main centres in South Africa is between 2-3 working days Monday to Friday and 3-4 working days for outlying areas, we bear no responsibility for delays due to courier or other circumstances.

REFUNDS AND EXCHANGES

Cancellations

We are only able to cancel an order if the order has not been fulfilled and dispatched from our warehouse, i.e. if a tracking number has not been issued to you as yet. If you wish to cancel an order, please email us immediately at info@starlightkids.co.za, after which you will be notified via email of positive cancellation and refund processing time.

Returns

We have a 14 day return policy from the day you receive the item. If you are not happy with your item, email us at info@starlightkids.co.zaas soon as possible, informing us that you wish to return the item using the invoice number that was sent to you as a reference. The item must be posted back to us in original condition and packaging. All tags must still be attached and intact to warrant a full refund. Worn, washed or damaged items will not warrant a refund. Please note this is for your cost, we recommend using a reputable courier with a track and trace system in place to prevent an item from getting lost or damaged in transit. The item must be handed to the courier before the 14 day has expired from the day you have received the item. Once we have received the item from you, the item will be inspected and if it is still in the original saleable condition, we will provide you with a full refund. Please note this refund payment is dependent on your bank institution and could take between 7-10 business days to reflect.

Exchanges

The exchange policy follows the same 14 day return policy and procedure. Once we receive your email for a size exchange, we will advise if the requested size is available. If available, we will wait for the returned item to be inspected and thereafter send the new size to you. Please note there will be an additional courier charge involved for sending the new size. A new invoice will be emailed to you to cover additional courier charges.
You can make use of our sizing chart to find the best size for you. Simply take the measurements according to the size chart, email us these measurements together with the product code to info@starlightkids.co.za. We will look at your measurements provided and advise accordingly.

FEEDBACK AND COMPLAINTS

Starlight Kids Boutique endeavours to provide excellent customer service and all forms of feedback are welcomed. If there is something you are not happy with or you think we can improve on, please contact us via email at info@starlightkids.co.za and we will try to resolve the issue as quickly as possible.

Legalities

All content on this website, including photographic images, remains the property of Starlight Kids Boutique and is protected by copyright laws, and may not be reproduced or distributed.
Starlight Kids Boutique is not responsible for any health or safety concerns once the buyer has received the item. If any harm has incurred from the items purchased by the buyer, Starlight Kids Boutique accepts no responsibility.
When the buyer completes the checkout they acknowledge and accept all terms and conditions prior to purchase. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

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Starlight Kids Boutique PTY LTD Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.starlightkids.co.za (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising and retargeting campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18 Years.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@starlightkids.co.za.

South Africa, KwaZulu- Natal, ZN, , South Africa